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FAQs

Smile Mercantile Contact Information:

  • Email - hello@smilemercantile.com
  • Address - Smile Mercantile, PO Box 16152, Seattle, WA 98116, USA

When will my order be shipped?

  • Most orders ship in 1-2 days.  We ship Monday-Friday excluding holidays.  Orders placed after 10am Pacific Time will ship the following Monday.

Do you ship internationally?

  • Yes, we ship worldwide from Seattle.

How do I track my order?

  • We send out shipping confirmation emails containing tracking information.  Some international shipments are not trackable, as there are some countries that do not require scanning the labels.

How do I make a return?

  • Please see our full return / refund policy here.

      The item I want is Sold Out. When will it be back in stock?

      • Our inventory changes constantly.  For information regarding a specific product, email hello@smilemercantile.com, and we will check on it for you.

      I need more of an item than what is listed.  Any chance you have more in stock?

      • Maybe! We often have more in stock than what is listed, so check with us if you need a greater quantity of an item. If we don't have enough of the item in stock, we can sometimes special order them for you.

      Can I place a bulk order of an item?

      • Some items are available in bulk on our website.  If you don't see a bulk listing for the item you are looking for, email hello@smilemercantile.com.  

      Do you have a store I can visit?

      • We are entirely internet-based, and do not have a storefront.

        Do you wholesale?

         

         

         

         

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